London (20 November 2011) - On Thursday 10th November, a number of Manhattan User Forum members gathered in Birmingham for the Manhattan User Forum AGM.  The users were also joined by a number of senior representatives from Manhattan Software.

The Manhattan User Forum facilitates an annual meeting for members to hear about new software developments, discuss best practice and offer focused input directly to Manhattan to help improve the software and services offered by the company.

“The annual meeting is a useful day that brings the client and the provider together to inform, discuss and act on changes to both the company and the product.” said Sacha Martin, Group Financial Controller at Great Portland Estates plc.

Richard Fisher, who joined Manhattan twelve months ago as COO, said “We are proud to be involved in the Manhattan User Forum AGM. The event provides an excellent opportunity for our clients to share their experiences, to influence the future direction of our products and services, and learn about the latest Manhattan developments.”

During the morning session, the Manhattan team delivered a number of presentations to update the Forum members. Key areas of interest included:

• Manhattan company, customer and team update
• What’s new with the Manhattan Web product
• Status update on User Forum enhancements and Manhattan plans for automated testing and how individual users can get involved
• Team update, progress and plans on Help Desk service improvements

An afternoon breakout session provided the opportunity for forum members to offer invaluable feedback and ideas, as well as discuss the benefits of forum membership, future forum requirements and their relationship with Raindrop Information Systems.

Everyone who attended the AGM felt the event was very worthwhile and also provided an excellent opportunity for networking with fellow clients.

Rachel Elliott, Finance Manager, Lucy Properties commented “It was brilliant to see the high level of attendance from Raindrop Information Systems, which shows you are committed to continuous improvement and listening to customer needs, the Manhattan User Forum is a great way to meet other users and discuss ideas for improvements and learning from others experiences.”

More details of the event and copies of the presentations and feedback can be obtained from the event organiser Karen Harborne ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or Peter Blackaller ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).

About the Manhattan User Forum

The Manhattan User Forum is an independent ‘not for profit’ organisation that exists to benefit its Members, ensuring that the interests of existing Users is as equally important to Raindrop as is innovation and development of new features in Manhattan.

The User Group takes its members issues, concerns, feedback and ideas directly to Raindrop and monitors them until resolution and provides members with a forum to share knowledge, best practice and expertise with industry peers.

About Manhattan Software

With global headquarters located in the heart of London, The Manhattan Software Group is the world's largest privately-owned company dedicated to the development, implementation and support of fully-integrated and fully web-enabled global real estate, asset and facilities management systems.

Recognised as a leader by Gartner, Inc., in their Magic Quadrant for Integrated Workplace Management Systems (IWMS), the Manhattan suite comprises of over 30 modules designed to manage the complete property life-cycle and meet the requirements of real estate managers, investors, owners, occupiers, asset managers and property managers.

With its heavy emphasis on research and development, quality assurance, system testing and customer support, Manhattan has built a substantial high-quality user base of multinational organisations - many with multiple locations around the world.

Manhattan can be installed at clients’ sites as part of their IT infrastructure, or through the Manhattan Software-as-a-Service (SaaS) offering.