At Manhattan we are committed to making sure you gain the greatest value from your software investment. Drawing on deep technical and industry knowledge, our post-implementation support team deliver a dedicated telephone and email help desk service that will ensure your matter is resolved within the agreed timescales.

Our modular service contract allows the level of Manhattan support to be designed to fit your specific requirements, from 8am to 6pm, to 24/7; we can provide assistance on a national or a global basis.

Global locations maintain support teams staffed by experts who understand local market demands. Our global support operation means that we cover all time zones, and are able to offer around-the-clock support, if needed.

Multi-tiered support levels are also available when Manhattan is deployed on a Software-as-a-Service (SaaS) basis via the Internet. Support ranges from a standard package to a full service that includes 24/7 support and a complete fault tolerant, online disaster recovery service. All individual services are optional. This means the solution can be totally tailored.